Found 13107 Contact Books Products.

With profound insight into the complexities of the human experience, Harvard psychologist Gordon Allport organized a mass of research to produce a landmark study on the roots and nature of prejudice. First published in 1954, The Nature of Prejudice remains the standard work on discrimination. Now this classic study is offered in a special unabridged edition with a new introduction by Kenneth Clark of Columbia University and a new preface by Thomas Pettigrew of Harvard University.Allportâs comprehensive and penetrating work examines all aspects of this age-old problem: its roots in individual and social psychology, its varieties of expression, its impact on the individuals and communities. He explores all kinds of prejudice-racial, religious, ethnic, economic and sexual-and offers suggestions for reducing the devastating effects of discrimination.The additional material by Clark and Pettigrew updates the social-psychological research in prejudice and attests to the enduring values of Allportâs original theories and insights.
Epic science fiction about alien intervention in human civilization, in which a sleep researcher on an orbiting space station is contacted through his dreams by an alien intelligence bent on the manipulation of humankind. The struggle to prevent this domination takes him to a terraforming project on Mars. There, among the howling winds of a hostile planet, he discovers the decaying remains of an ancient civilization whose demise just might hold the clue to saving humanity."Science Fiction and Fantasy elements are combined to produce a Hi-Tech mystical experience. . . . This is an original and accomplished tale bursting with suspense and intrigue." SFF Books Reviews
An examination of adults who have been manipulated by divorcing parents.Parental Alienation Syndrome (PAS) occurs when divorcing parents use children as pawns, trying to turn the child against the other parent. This book examines the impact of PAS on adults and offers strategies and hope for dealing with the long-term effects.
The expedition to the Crab Nebula has returned to Earth and the news is not good. Out among the stars, a million systems have fallen under Broan domination, the fate awaiting Earth should the Broa ever learn of its existence. The problem would seem to allow but three responses: submit meekly to slavery, fight and risk extermination, or hide and pray the Broa remain ignorant of humankind for at least a few more generations. Are the hairless apes of Sol III finally faced with a problem for which there is no acceptable solution?While politicians argue, Mark Rykand and Lisa Arden risk everything to spy on the all-powerful enemy that is beginning to wonder at the appearance of mysterious bipeds in their midst...
Contains the introductory text and the Phonetique section from every lesson and, beginning with Unite 4, the Notes culturelles. Also included is the Comprehension orale listening activity that is found in the À votre tour section.
This omnibus features two classic, long-unavailable Darkover novels-Darkover Landfall and Two to Conquer-in one volume for the first time.
Revising the standard narrative of European-Indian relations in America, Juliana Barr reconstructs a world in which Indians were the dominant power and Europeans were the ones forced to accommodate, resist, and persevere.

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Marshall Goldsmith Reviews It's Not Just Who You Know Marshall Goldsmith is a world-renowned executive coach and author of the New York Times bestsellers, MOJO and What Got You Here Wonât Get You There. Read his review of Itâs Not Just Who You Know: To be successful today, leaders need more than an impressive title and superficial "friends" in high places. They need to be able to do some basic things--build partnerships, share leadership, and develop and empower peopleâ-to name just a critical few. The challenge is that none of these are possible if people donât trust or believe in their leaders. Thatâs where this new book, Itâs Not Just Who You Know, fills an important gap in leadership education. In it, Tommy Spaulding hits on the important issue of building and sustaining relationshipsâ-real relationships, authentic relationships as opposed to those less genuine, selfish relationships that do not build morale in the organization or trust between people. Tommyâs is a great book because he doesnât just tell you that relationships are important, he tells you why, and he tells you how to practice building them. If you pick up one book today, let it be this one. Youâll be glad you did!

Digital Negatives: Using Photoshop to Create Digital Negatives for Silver and Alternative Process Printing bridges the world of traditional photographic printing with digital technology. A digital negative, prepared in Photoshop, allows you to skip the dark room time developing the negatives-getting straight to a variety of printing processes including silver, platinum, and a host of other "alternative" processes. You will see this as an opportunity to mix technology with traditional photo processes resulting in more time for your art! In the recent past, photographers that wanted digital negatives had to take their business to labs. Now all of you Photoshop users can incorporate this practice into your workflow of choice. *Easy, quick start recommendations for specific supplies and instructions for making your first print quickly without all the details of calibrating digital negatives. ·Offers expert instruction for the more advanced; much of the book will be focused on how to calibrate digital negatives, configure a digital darkroom, and fine tune prints from digital negatives ·Adventurous, experimental techniques take printing using alternative processes into new options including toning, multiple printing, printing with ink and platinum, plus others.