Found 13119 Contact Books Products.
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers. Whether for induction or for periodic training, those who train staff will find it a valuable resource. It also offers call center managers and trainers information with which to benchmark training and identifies best practice in learning and development.The book addresses the key areas of training call center staff including: quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.
India is a land of enormous diversity. Cross-cultural influences are everywhere in evidence, in the food people eat, the clothes they wear, and in the places they worship. This was ever the case, and at no time more so than in the India that existed from 1200 to 1750, before the European intervention. This beautifully illustrated book takes the reader on a journey across the political, religious and cultural landscapes of medieval India. It is fluently composed, with a cast of characters that will educate students and general readers alike.
What if our first contact from another planet was a human? What if the first real alien to visit Earth from another solar system was a woman on a mission to find the distantly related cousins of her own people? What if she brought with her a warning of an impending disaster of apocalyptic proportions? And what if nobody believed her?Al Past's novel Distant Cousin is a most unusual science fiction story with a most unusual heroine. Ana Darcy has jeopardized her mission and cut herself off from her own people to bring a desperate warning to Earth authorities. Astronomers at a Texas observatory don't believe her, but the US military is willing to interrogate her-under custody of course. Her astonishing escape from Army detainment is our first hint that she may be more than she first appears and capable of more than we imagine. While the military scrambles to locate and recapture the woman they call "Gidget from Outer Space," Darcy realizes that her journey to Earth has placed her in the path of the oncoming destruction and she will suffer Earth's fate if the calamity is not avoided.Befriended by ordinary people as varied as the family of a Texas dude ranch foreman, a mild-mannered reporter, and an Olympic contender from Barbados, Darcy conceives a daring plan to evade government capture while hiding in plain sight, and to deliver her warning in a manner which cannot possibly be ignored. Afterward, she might just fall in love ... if she can trust her own feelings ... and if she can trust her boyfriend with the truth about her origins. This is a science fiction novel which might better be described as a love story with scientific speculation. The premise of humans on another world is startling, and the author reels out details about Darcy's homeworld so sparingly that our curiosity is cleverly aroused. It is only when unexpected arrivals provoke a sudden crisis of diplomacy that we learn exactly what Darcy gave up in accepting her mission to Earth-and what she might be running from.
The Conquest of America is a fascinating study of cultural confrontation in the New World, with implications far beyond sixteenth-century America. The book offers an original interpretation of the Spaniardsâ conquest, colonization, and destruction of pre-Columbian cultures in Mexico and the Caribbean. Using sixteenth-century sources, the distinguished French writer and critic Tzvetan Todorov examines the beliefs and behavior of the Spanish conquistadors and of the Aztecs, adversaries in a clash of cultures that resulted in the near extermination of Mesoamericaâs Indian population.
The Celebrity Black Book 2012 contains the best celebrity addresses and celebrity contact information for over 60,000 public figures worldwide.Whether you're a fan, business person, nonprofit, author or a member of the media, you're bound to find this book useful.Everyone who is anyone is inside: actors, athletes, musicians, politicians, world leaders, artists, and authors... even reality TV stars!The Celebrity Black Book 2012 is a staple for fans who want to request autographs, nonprofits who want signed memorabilia so they can hold an autograph auction to raise money for their cause, businesses who want to get their products and services into the hands of celebrities, authors who want to get celebrity endorsements for their books, and members of the media who want to get an interview or a quote.There are so many uses, the possibilities are endless! This edition contains a free 30-day Membership to ContactAnyCelebrity.com -- a $30.00 value!Look What People Are Saying:"The range is amazing - this thing is huge!"- CNN"I can do so much with this!"- Perez Hilton"Many small businesses, publicists, and marketers want to get their products into celebrities' hands. This book is the solution."- Entrepreneur Magazine"Of all the resources for celebrity addresses, this book is far and away the most useful. It is essential for any serious autograph collector. Indispensable!"- Autograph Magazine"Similar titles do not boast as many entries. If your library needs a current celebrity address book, this would be good. Recommended for all libraries."- Library Journal"A superb, quick and easy-to-use reference for entertainment professionals and fans alike."- Midwest Book Review"This guide offers priceless information that would otherwise take hours to research. Owning this book is like cutting six degrees of separation down to one simple degree."- Curled Up With A Good Book"The time saved by already having the celebrity's contact information rather than Googling and cold-calling will certainly pay for this book in the long run."- Absolute Write"Some of the best money you'll ever spend. This book is an excellent value and provides you (and me) with great publicity opportunities."- Paul Hartunian, Free Publicity Information Center"The most helpful book I have ever owned. Worth every penny."- Jill Jackson, Syndicated Columnist, Jill Jackson's Hollywood"If you opt to pursue a celebrity or celebrities on your own or to use in your advertising, or to get a 'blurb' from for your book, this is the place to get contact information."- Dan Kennedy, No B.S. Guide to Marketing to the Affluent
See how to use Skype for secure chats and connect SkypeOut and SkypeIN. Here's the fun and easy way (r) to understand all the hype about Skype and make this cool alternative communication system work for you! You'll get great advice about hardware, directions for downloading and installing Skype, ideas for using Skype in your business, and the lowdown on making Skype calls to people with old-fashioned phones.Discover how to:Install Skype and start making callsCreate a contacts listSet up voicemail and call forwardingUse Skype for worldwide conference calls and SkypecastingEnhance Skype with Bluetooth, Wi-Fi wireless, and video
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Gary Ford Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. Gary Ford has spent more than 13 years designing, deploying, and maintaining Cisco telephony and contact center solutions together with several of the world’s largest systems integration companies, Cisco ATPs, and customers. He was first introduced to contact centers in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BT’s core telephony network. After Cisco acquired GeoTel, Ford’s role evolved to include broader Cisco contact center and unified communications consulting. He holds a bachelor’s of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-âincluding preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
This innovative book examines cross-cultural encounters before 1492, focusing in particular on the major cross-cultural influences that transformed Asia and Europe during this period: the ancient silk roads that linked China with the Roman Empire, the spread of the world religions, and the Mongol Empire of the thirteenth century. The author's goal throughout the work is to examine the conditions--political, social, economic, or cultural--that enable one culture to influence, mix with, or suppress another. On the basis of its global analysis, the book identifies several distinctive pattern of conversion, conflict, and compromise that emerged from cross-cultural encounters. In doing so, it elucidates that larger historical context of encounters between Europeans and other peoples in modern times. _Old World Encounters_ is ideal for students of world geography, religion, and civilizations.
This book guides you through real-world scenarios and legal landmines, explores sound design., profiles key players with insightful interviews, and provides project form templates that will save time for seasoned music supervisors. Composers, bands, DJs and producers also get valuable tips for connecting with music supervisors, who are being called "The New A&R". For those who want to break into the field of music supervision, this book tells you how to get the job. This is the only guide to the career of music supervision and is ideal for the music student, musician, and industry executive.
The new edition of Intermediate Reading Practices reflects changes to reading skill and vocabulary development since 1992. More than half of all the readings are new. In addition, activities for discussion and listening have been added. The new edition offers enhanced vocabulary instruction, particularly word parts and families, with an emphasis on words on the Academic Word List. The third edition of this long-time favorite also includes the much-loved timed readings and word recognition drills that improve reading fluency.
Top Search
Last Search
