Found 13119 Contact Books Products.
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Erotic unions with spirits have occured throughout history, but the methods have been suppressed and lost, save for references and fragments in ancient alchemical and magical texts. This book presents a magical system for initiating sexual unions with spirit beings and using the energy released from these unions for self-empowerment and personal transformation. It offers to show the reader: magical sexual practices and a sexual spiritual union to surpass the pleasures of physical sex; rituals to encourage the movement of Kundalini energy; magical uses for sexual fluids; techniques for creating a homunculus - an artificial human.
In a groundbreaking book that challenges familiar narratives of discontinuity, disease-based demographic collapse, and acculturation, Michael V. Wilcox upends many deeply held assumptions about native peoples in North America. His provocative book poses the question, What if we attempted to explain their presence in contemporary society five hundred years after Columbus instead of their disappearance or marginalization? Wilcox looks in particular at the 1680 Pueblo Revolt in colonial New Mexico, the most successful indigenous rebellion in the Americas, as a case study for dismantling the mythology of the perpetually vanishing Indian. Bringing recent archaeological findings to bear on traditional historical accounts, Wilcox suggests that a more profitable direction for understanding the history of Native cultures should involve analyses of issues such as violence, slavery, and the creative responses they generated.
Cartoons are the best-read and best- -remembered part of magazines and newspapers, and the most powerful involvement device ever invented. In Drawing Attention, author Stu Heinecke tells readers how they can put the magic of cartoons to work in various missions in their lives, from advertising and marketing to job search, VIP contact campaigns, publicity, social media -- even meeting people in restaurants and bars. With forewords by New Yorker Cartoon Editor, Robert Mankoff and Sandler Training President, Bruce Seidman.
The Contact Lens Manual continues to meet the needs of a new generation of optometrists, dispensing opticians, contact lens practitioners and students who require clear and reliable information for fitting a complete range of contact lenses. The fourth edition of this best-selling classic, now in full colour throughout, provides the most up-to-date guidance in all aspects of today's lenses in a practical and easy to use manual. Featuring new developments in lens types, care regimes, current practices, and a bonus CD-ROM with brand new video footage as well as a range of learning tools, this manual offers a complete package to help readers expand their lens knowledge, improve fitting and optimise patient care.The authors use a down-to-earth practical approach to distil years of experience into one handy volume.A bullet point style makes the information easily accessible.Key information is presented so it can be quickly located.Practical tips, clinical pearls, helpful advice, and warnings are presented in boxes so readers can see at a glance what to do.Features updates to all chapters and lens types with a wealth of new information on silicone hydrogels, toric soft lenses, rigid gas-permeable fitting and patient after care.Presents a new chapter on dry eyes with expert guidance on treatment and practical management advice.Includes an expanded illustration programme and page design with full colour throughout including colour-coded sections and boxes to highlight key information for easier learning.Contains a bonus CD-ROM with brand new video footage of lens and eye care regimes, along with over 100 clinical photographs, images from the book, simulations and calculation tools.
In this sci-fi/fantasy adventure presented as a serialized novel, Part One takes Captain Jonas Latham and his crew on the Galactic Alliance Starship Traveler into the farthest reaches of the galaxy, where Latham has been drawn into a top-secret, baffling mystery. He is now tasked with a covert mission under the guise of a routine First Contact encounter, and the Traveler group makes its way to a small backwater planet in the hindquarters of nowhere. Their arrival at the beautiful little world called Bryn leads to a foray deep into the countryside, where they are guided by the lovely golden scientist Miritha, who, along with a select crew, will act as their guide. Latham finds himself increasingly drawn to this brilliant and remarkable alien. Ultimately, as she risks everything to enlist his help, Miritha will take him on a side trip to reveal her own closely guarded mystery. There both will realize that the secret they have each protected is essentially one and the same...and one which could send shock ripples throughout the galaxy.
Of the several right-wing Catholic organizations that have gained influence in the Roman Church during the reign of Pope John Paul II, Opus Dei is by far the most famous. There are several others, however and Gordon Urquhart's The Pope's Armada is a detailed, firsthand look at the inner workings of three such organizations: Focolare, Neocatechumenate, and Communion and Liberation. For nine years, Urquhart belonged to Focolare, whose 80,000 core members live in 1,500 dioceses around the world. He left in 1976 and has since devoted himself to exposing what he now calls the "sinister characteristics" of the three aforementioned groups. Urquhart summarizes their common features this way: "the personality cult of the leader; a hidden but rigid hierarchy; a highly efficient internal communications system; secret teachings revealed in stages; a vast recruitment operation using sect-like techniques; indoctrination of members; and boundless ambitions for influence in church and society." Of greatest concern to Urquhart is another goal of these groups--"ego-destruction, causing depression and mental breakdown on an alarming scale." God's Armada contains many damning stories about its subjects, but none more so than the stories of young people who give up their greatest loves, ambitions, and possessions in slavish devotion to their sect leaders. "Catholic critics of the new movements maintain that the Pope cannot know what is going on within the movements, otherwise he would not allow them such a free hand," Urquhart writes. He allows that this may be true, but he also raises some disturbing questions: "Have [Vatican leaders] concluded that their own supreme ends ... justify [these groups'] strong-arm techniques...? Could the Pope have had this in mind when he conferred special status on lay Catholics who joined the movements, 'which are a privileged channel for the formation and promotion of an active laity that is aware of its role in the Church and in the world'?" --Michael Joseph Gross
It’s been nearly four decades since scientists first realized that global warming posed a potential threat to our planet. Why, if we knew of the threats way back in the Carter Administration, can’t we act decisively to limit greenhouse gases, deforestation, and catastrophic warming trends? Why are we still addicted to fossil fuels? Have we all just been fiddling for 40 years as the world burns around us?Schneider, part of the Nobel Prize–winning team that shared the accolade with Al Gore in 2007, had a front-row seat at this unfolding environmental meltdown. Piecing together events like a detective story, Schneider reveals that as expert consensus grew, well-informed activists warned of dangerous changes no one knew how to predict precisely—and special interests seized on that very uncertainty to block any effective response. He persuasively outlines a plan to avert the building threat and develop a positive, practical policy that will bring climate change back under our control, help the economy with a new generation of green energy jobs and productivity, and reduce the dependence on unreliable exporters of oil—and thus ensure a future for ourselves and our planet that’s as rich with promise as our past.
For the first time in paperback, here is a newly expanded edition of the best-selling book that was hailed as "setting a new standard" for quotation books. Tens of thousands of readers have enjoyed The Quotable Einstein and The Expanded Quotable Einstein, with translations into twenty-two languages. This updated edition--which appears on the 100th anniversary of Einstein's Special Theory of Relativity and the 50th anniversary of Einstein's death--offers more than 300 new quotations, or over 1,200 altogether. Nearly all are by Einstein himself and a few are about the self-professed "lone wolf" Time magazine named "Man of the Century" at the turn of the millennium. The New Quotable Einstein also includes a new section, "On Aging," and fresh material has been added to the appendix-from a touching account by Helen Dukas of Einstein's last days to a day-by-day summary of Johanna Fantova's telephone conversations with Einstein during the final year and a half of his life. Also included are a poem called "Einstein," by Robert Service; and three virtually unknown verses to the song "As Time Goes By" (made famous in the movie Casablanca) that refer to Einstein. New photographs have been selected to introduce each section of the book. Through well-documented quotations and supplementary information, The New Quotable Einstein provides a bigger and better biographical account of this multifaceted man-as son, husband, father, lover, scientist, philosopher, aging widower, humanitarian, and friend. It shows us even more vividly why the real and imagined Einstein continues to fascinate people across the world into the twenty-first century.300-plus new quotations, more than 1,200 in all A day-by-day summary of Johanna Fantova's phone conversations with Einstein toward the end of his life A touching account of Einstein's last days A new section, "On Aging" Three virtually unknown original verses of the song "As Time Goes By" (from the movie Casablanca) that refer to Einstein Robert Service's poem "Einstein"
In this sweeping regional history, anthropologist Robbie Ethridge traces the metamorphosis of the Native South from first contact in 1540 by Hernando De Soto to the dawn of the eighteenth century, when indigenous people no longer lived in a purely Indian world but rather on the edge of an expanding European empire and in a new social landscape that included a large population of Europeans and Africans. Despite the fact that thousands of Indians died or were enslaved and virtually all Native polities were radically altered in these years, the collapse of this complex Mississippian world did not extinguish the Native peoples of the South but rather transformed them. Using a new interpretive framework that Ethridge calls the "Mississippian shatter zone" to explicate these tumultuous times, From Chicaza to Chickasaw examines the European invasion and the collapse of the precontact Mississippian world and the restructuring of discrete chiefdoms into coalescent Native societies in a colonial world. Within this larger regional context, she closely follows the story of one group--the Chickasaws--throughout this period. With skillfully synthesized archaeological and documentary evidence, Ethridge illuminates the Native South in its earliest colonial context and sheds new light on the profound upheaval and cultural transformation experienced by the region's first peoples.
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