Found 13119 Contact Books Products.
Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make sure that the part variation, sigma, was held to a minimum. The concept of sigma's use in the service sector is harder to visualize. If we don't understand why we should use sigma, our use of the tool is slim. Not only do we have to use and understand sigma, additionally we must understand the science associated with its use.(From Chapter Two: Why Sigma?)So explains James Abbott in this guide for executives who want the benefits of Six Sigma in their call centers. In addition to complete explanations of queuing science, factoring, and segmentation, the book leads readers through the application of these methods to manage customer experience, reduce agent turnover, and lower wait times. Six Sigma s role in risk management and lost opportunity cost are explored, and there is comprehensive coverage of the traits of effective operations and their managers, decision-making for the five call center types, and the difference between responsibility and accountability in the call center.
Danish trade paperback - printed in Amsterdam. Size: 5 x 7 3/4" with 90 + pages. Waarom staat een flamingo op een poot? Hoe smaakt een 30,000 jaar oude steppewisent? Wat is een warme slager? Waarom is de natuur een dom blodje? Hoe weet een vink dat het paartijd is? Waarom is uitgeperste zeevis goed tegen de dorst? En waarom is de postbode het ideale hondebrokje? Op deze en talloze anderre vragen vindt u het antwoord in deze nieuwe bundeling wonderbaarlijke beesten. Van Midas Dekkers verschenen bij Uitgeverij Contact o.a. De haviaan enandere beesten, Het edelgedierte, De mol enandere beesten, De kidvors en andere beesten, De kanaire en adnere beesten, De krekel en andere beesten en De bever en andere beesten.
Both European and Native American viewpoints appear throughout this volume. An introductory essay, "The World in 1492," places the subject in a global context; "Discovery" deals with the background to Columbus's epic first voyage and narrates the journey itself; "Invasion" examines the immediate consequences of Columbus's voyage for the invaders and the invaded; and "Encounter" considers the idea of Old and New Worlds and the reaction of each hemisphere's peoples to each other.
This is a new account of the modern law of contract by one of the leading authorities in this field of law. Through this fresh approach to the subject, students will obtain a firm understanding of the central doctrines and the controversies associated with them. Presenting a unique balance of 1/3 text to 2/3 cases and materials, the book can be used both as a stand alone text or as a companion volume to a short introductory textbook.
In 1884 a community of Brazilians was "discovered" by the Western world. The Ecology of Power examines these indigenous people from the Upper Xingu region, a group who even today are one of the strongest examples of long-term cultural continuity. Drawing upon written and oral history, ethnography, and archaeology, Heckenberger addresses the difficult issues facing anthropologists today as they "uncover" the muted voices of indigenous peoples and provides a fascinating portrait of a unique community of people who have in a way become living cultural artifacts.
The official tie–in book to the popular Fox TV program that shows parents how to regain control of their children with simple, direct, nanny–tested measures. Is your life chaos? Are your kids running things? Do you feel like you're more of a zookeeper than a parent? When your family's in trouble, Nanny 911 is there on the double. Because brats are not born, they're made. No–one knows that better than Deborah Carroll and Stella Reid – Nanny Deb and Nanny Stella, the stars of the instant–hit television show on the Fox network. Each week, over 8 million viewers tune in to see what happens when they take charge and transform the utter chaos of one family's daily life into serenity, in only seven short days. No matter how loud the tantrums, how clueless the parents, and how unwilling these families may be at first to make the kind of sweeping changes they need, pretty soon they come to realise that the nannies can help them be the families they always wanted to be. Now the nannies will share their remarkable system with the millions of overwhelmed parents desperate for foolproof parenting advice that is quick and at their fingertips. For parenting emergencies call 911. Nanny 911, that is.
The Celebrity Black Book 2010 contains the best celebrity addresses and celebrity contact information for over 60,000 public figures worldwide. Whether you're a fan, business person, nonprofit, author or a member of the media, you're bound to find this book useful. Everyone who is anyone is inside: actors, athletes, musicians, politicians, world leaders, artists, and authors... even reality TV stars! The Celebrity Black Book 2010 is a staple for fans who want to request autographs, nonprofits who want signed memorabilia so they can hold an autograph auction to raise money for their cause, businesses who want to get their products and services into the hands of celebrities, authors who want to get celebrity endorsements for their books, and members of the media who want to get an interview or a quote. There are so many uses, the possibilities are endless! This edition contains a free 60-day Membership to ContactAnyCelebrity.com -- a $60.00 value!
This Halcyon Classics ebook is THE INVADERS by acclaimed science fiction/mystery writer Murray Leinster (William Fitzgerald Jenkins). Leinster (1896-1975) was a mainstay of the pulp magazines of the 1920s and 1930s, and following World War II he broadened his audience by writing for Radio, Television, and Hollywood. Among his accomplishments, Leinster is credited with popularizing the notion of parallel universes and the concept of the internet. It started in Greece on the day after tomorrow. Before the last act raced to a close, Coburn was buried to his ears in assorted adventures, including a revolution and an invasion from outer space! We're not given to throwing around the word "epic" lightly, but here is one! Swashbuckling action, a great many vivid characters, and a weird mystery-all spun for you by one of the master story-tellers of all time.
Explorers and ethnographers in Africa during the period of colonial expansion are usually assumed to have been guided by rational aims such as the desire for scientific knowledge, fame, or financial gain. This book, the culmination of many years of research on nineteenth-century exploration in Central Africa, provides a new view of those early European explorers and their encounters with Africans. Out of Our Minds shows explorers were far from rational--often meeting their hosts in extraordinary states influenced by opiates, alcohol, sex, fever, fatigue, and violence. Johannes Fabian presents fascinating and little-known source material, and points to its implications for our understanding of the beginnings of modern colonization. At the same time, he makes an important contribution to current debates about the intellectual origins and nature of anthropological inquiry. Drawing on travel accounts--most of them Belgian and German--published between 1878 and the start of World War I, Fabian describes encounters between European travelers and the Africans they met. He argues that the loss of control experienced by these early travelers actually served to enhance cross-cultural understanding, allowing the foreigners to make sense of strange facts and customs. Fabian's provocative findings contribute to a critique of narrowly scientific or rationalistic visions of ethnography, illuminating the relationship between travel and intercultural understanding, as well as between imperialism and ethnographic knowledge.
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